FAQs – OFFVIEW

3. How can I find a specific item?

género

4. What kind of materials do we use?

que nos proveen desde Italia

5. What type of components do OFFVIEW glasses have?

la empresa líder en el sector.

6. What type of crystals do we use in our Sun collection?

viniendo indicado en la ficha de producto. Para localizarlos puede buscar en categoría Lentes y usar el filtro Polarizadas o No Polarizadas que le aparecerá en el desplegable.

7. What category are our sunglasses?

ideales para ambientes con alta exposición a la luz solar y una protección superior contra la radiación UV

8. What treatments do our sunglasses include?

Hard coating

9. How can I know if the lenses of a frame can be prescription lenses?

All our frames and sunglasses are designed to be fitted with prescription lenses.

10. How can I know the measurements of a pair of glasses?

en el apartado de Medidas Producto

11. How do I place an order?

Following the following instructions:

12. How do I know if my order has been successfully processed?

Once you complete the purchase process, you will receive a copy confirming your order. From this moment, our Logistics and Customer Experience department will process your order. If you do not receive the confirmation email, you can contact us using this form .

13. Can I modify or cancel my order once it has been placed?

ningún cambio o cancelación podrá hacerse efectivo.

14. How can I make a modification/cancellation?

detallando el número de pedido y artículos que desea usted cancelar o modificar. Una vez verificado que su pedido no ha salido de nuestras instalaciones

15. How can I check the status of my current orders?

y accediendo a Pedidos. Allí encontrará el detalle del pedido y el estado en el que se encuentra.

¿cómo puedo hacerlo?

If you need to modify any information related to your shipping address, you can do so using the following form . Specify the fields you wish to modify, and our Customer Experience department will update them in your customer file.

17. How long will it take for my order to be shipped?

el pedido será preparado y expedido en un plazo máximo de 2 días laborables.

18. How will I know when my order has shipped?

recibirá un email de confirmación de salida

pero no he recibido el paquete

Shipping transit times may vary depending on the shipping country. You can check estimated transit times in our Shipping section. Within the Account section, under Orders, you can view the details of each order with a link to track your order.

20. Does my order have shipping costs?

Our shipping terms depend on your order's destination country and segment. You can check our shipping terms by accessing the Shipping section, where you'll find detailed information on this topic.

21. I need to change the tax information for my optician. How do I do it?

To change the NIF (Tax Identification Number) or billing address associated with your account, you must complete the following form detailing the new information so that our Client Experience team can modify it directly from the Central page.

22. How can I check my payment method?

en Mi Perfil. La forma de pago que aparece es la que usted acordó con su agente.

23. Can I change the bank details of my account?

No bank details can be changed directly from this website. To change your direct debit account, you can contact our Client Experience department using this form and requesting that the Head Office change the details on your card.

¿puedo descargármela?

All our invoices are sent by email after your order is shipped. If you need a copy, please request it using this form .

¿qué puedo hacer?

If you find any information incorrect when you receive your invoice by email, you can submit a modification request using our form , and our team will contact you to resolve the issue.

26. Can I pay my bills directly from the website?

el método de pago a utilizar es el detallado en el apartado Mi perfil.

27. How can I stay up to date with news and events?

To stay up to date with our latest news

28. Why doesn't my optician appear in the Store Locator?

If your optician doesn't appear in our Store Locator, it may be because they don't meet our minimum annual consumption requirement to appear on our brand's store map. However, you can submit a query using the form , and we'll verify the reason for your lack of visibility.

29. How can I get some of the brand images?

material para redes sociales y logos visitando el apartado de Marketing que encontrará en el menú superior de la web. Si la imagen que busca no estuviese disponible para descarga

30. I want to create a special showcase for one of our brands. How can I do this?

Please contact our Marketing department by sending an email to trademarketing@offview.com with an exterior photo of your window display and the dimensions in cm (width x height). Our team will review the possibility of creating customized advertising tailored to your store's needs.

33. What should I do if I receive a defective item?

OFFVIEW guarantees the quality of all its products. If, despite this, you receive an item with a defect, you can request a warranty through the WARRANTIES section. For more information on our warranty policy, see WARRANTY .

34. What warranties do OFFVIEW products have?

Our warranty is 36 months from the invoice date to the optician. If your optician is in the Gold or Diamond segment, you have an additional year of warranty. For more information, please consult our WARRANTY policy.

35. Can I order spare parts from the website?

cómodo y fácil proceso de petición de garantías. Para solicitar recambios a través de esta web puede acceder al apartado GARANTÍA situado en el menú superior.

36. Do I need to return defective parts?

nuestro servicio contempla la garantía desde el primer día hasta los 36 meses transcurridos desde la fecha de factura a la óptica sin necesidad de que nos devuelva las piezas defectuosas para su comprobación.

tengo que devolverla?

deberá proporcionar el defecto de fabricación de la gafa y será necesaria la devolución de la montura defectuosa para nuestros análisis de calidad antes de que se cumpla el plazo de 30 días. En el caso de países de fuera de la UE

38. How can I tell if an item is under warranty?

puede cursar el pedido de garantía a través de la web y podrá ver si su gafa está todavía en garantía según el precio que le aparezca al finalizar la compra. Si el precio que le aparece son 0€ o 6€

39. How long will it take for my warranty to be shipped?

nuestro equipo se compromete a enviar los recambios dentro de un plazo de 24h desde el momento de la recepción del pedido. Además

40. Do I have to pay shipping costs if I request a warranty?

Our warranty policy covers shipping costs within the warranty period. For more information, please refer to our Warranty Policy .

se me cobrará?

nuestra política de garantía contempla el servicio de recambios sin ningún coste durante el primer año ya sea por un defecto de fabricación o por un mal uso que pueda sufrir la gafa.

42. If I don't remember the batch number

sin embargo

43. Does the warranty cover the time I have the glasses in stock at my optician?

sin embargo

44. Can I get replacement parts for an item outside the warranty period?

You can request an out-of-warranty replacement part through the WARRANTY section. The order will be received at our headquarters in the same manner as if it were a warranty replacement. However, OFFVIEW cannot guarantee the availability of replacement parts after the warranty period. You can find the prices for out-of-warranty replacement parts by consulting our Warranty Policy.

ABBEY 6607/2

ACID 6940/1

ADALIS 8110/1

ALAIA 6688/0

ALBA 6445/6

ALBERTA 6828/6

ALESSIA 6923/2

ALEGRIA 8117/0

ALEX 8133/1

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