About offview
1. Who is GIGI STUDIOS?
We are a young brand, created by a dynamic, international team based in Barcelona, where we design our collections. Our main objective is to offer high-quality, sophisticated products that combine aesthetics and functionality.
2. What inspires our designs?
Our design team is inspired by art and emerging trends, always seeking to create a unique product with a passion for detail.
About the product
4. How can I find my nearest GIGI STUDIOS optician?
You can access our [Store Locator](https://) and enter your postal code and/or city. Our system will show you the opticians located within the selected area. You'll also find our authorized points of sale in the "Find your optician" option on each product listing.
5. Is the case included?
With your glasses, you will receive a case, a protective cover, and a warranty certificate.
6. Will I receive the same product as I see in the photo?
Yes. We constantly update and refresh the photos on our website so that what you see is exactly what you will receive. However, there may be minor differences that do not affect the essential characteristics of the product.
7. What should I do to keep my glasses in perfect condition?
Our glasses have been designed and manufactured with the highest quality materials, but they are still objects that must be treated with care to ensure their durability.
Cleaning Tips:* The glasses come with a microfiber case that you can use to clean them frequently. You can also use a fine cotton cloth, which will absorb grease well and prevent scratches. Never use rough materials—such as a paper towel—as these have a certain degree of abrasion. If necessary, you can wash them with water and a drop of very mild soap, rinse them well, and dry them with the same cloth. Never use alcohol, strong detergents, or solvents. Avoid leaving them in places where they may be exposed to high temperatures, such as inside a car in the sun.
8. To what extent do they protect me from the sun?
The sunglasses we use are high-end CR39 lenses, comfortable and safe. Thanks to their high optical quality, they provide clear vision with a high degree of UVA and UVB absorption.
However, we remind you that under no circumstances is it advisable to look directly at the sun or drive with them at night.
Many of our models also feature a polarized filter, offering greater protection against glare. You'll find this information on the product description box.
8. ¿Qué tratamientos incorporan nuestras lentes de sol?
Todas nuestras lentes incorporan los mejores tratamientos: Antireflectante, Hard coating, Oleofóbico y algunas de nuestras lentes son polarizadas.
9. ¿Cómo puedo saber si las lentes de una montura pueden ser graduadas?
Todas nuestras monturas y gafas de sol están diseñadas para poder ser graduadas.
10. ¿Cómo puedo saber las medidas de una gafa?
En la ficha de producto de cada gafa, en el apartado de Medidas Producto, se indican las medidas de cada gafa.
Buying guide
9. Where can I buy from?
Through this website, you can purchase only our sunglasses collection. You can find our complete eyewear collection at authorized opticians. You can find your nearest optician by accessing our [Store Locator](https://).
You can purchase sunglasses through this website from virtually every country in the world, except Russia, Iran, Iraq, Yemen, Afghanistan, Syria, Brazil, Argentina, Venezuela, Mali, Burundi, Libya, Niger, South Sudan, and North Korea.
10. Do I have to be registered to purchase?
You don't need to register to make purchases on our website. You can checkout as a guest. However, we recommend creating an account to access services exclusively for our customers.
11. How do I find an article?
Our glasses are classified by collections, but if you access the [Optical](https://) and [Sun](https://) sections respectively, you will be able to see the entire collection and filter by different attributes until you find the product that best suits your needs.
You can also use the search engine at the top of the website to locate a specific article.
12. How do I place my order?
1. By clicking on the item you want, you will find the product in different views, reference, description, price, color and composition.
2. Add your item to your cart and repeat the process as many times as you want. Once you've completed your purchase, click "Cart."
3. Enter your shipping address and preferred payment method.
4. Check that the information is correct and click "Checkout."
Please remember that only our sunglasses collection is available for sale online. If you want to purchase eyeglasses, you must do so through an optician. You can find your nearest optician by accessing our [Store Locator](https://).
15. ¿Cómo puedo el estado de mis pedidos en curso?
Los pedidos que tenga abiertos con OFFVIEW los encontrará detallados en el apartado de Cuenta, y accediendo a Pedidos. Allí encontrará el detalle del pedido y el estado en el que se encuentra.
Shipping information
16. How can I know if my order has been shipped?
Once DHL has collected your package from our facilities, you will receive an email with the tracking number and a link to track your order. Your order will be tracked within a few hours of receiving the email with the tracking link.
17. Do I have to pay shipping costs?
No, our shipping is free.
18. How long does it take for the package to be shipped?
We process and ship orders during our business hours: Monday through Thursday, 8:00 a.m. to 5:30 p.m., and Thursday, 8:00 a.m. to 4:00 p.m. Orders are processed and prepared for shipping within 24 hours of confirmation and receipt of payment.
19. How long will it take to receive it?
It depends on the location you've chosen for delivery. If the delivery is to a country within the European Union, transit time is 2 to 4 business days. For deliveries to other countries, the delivery time is 6 to 8 business days; however, this may vary depending on customs procedures in each country.
20. What if I'm not home at the time of delivery?
Our shipments are made via DHL, offering several delivery options. If you are not at home, the carrier will contact you to arrange a new delivery using the information you have provided.
Payment and web security
25. What payment methods are available to me?
You can pay by credit or debit card or through PayPal.
You can find more information in our [Payment and security policy](/en/payment-and-security-policy) section.
26. How do I know my banking details are secure?
Our company uses the Stripe payment system. This platform is certified as a PCI Level 1 service provider, the strictest level of certification, creating single-use codes. For your security, Stripe will not store any of your credit or debit card information; instead, it will be stored encrypted on its system. You can read more about Stripe's security at the following link: https://stripe.com/docs/security/stripe
27. Is the purchase always in Euros?
No, both payments and refunds will be billed in Euros (EUR), USD ($), or Pounds Sterling, depending on your country of origin.
28 How can I get my invoice?
Contact us via email at hello@gigistudios.com or by filling out the following [form](#contactform) and our Client Experience team will send it to you as soon as possible.
25. Mi factura no es correcta, ¿qué puedo hacer?
Si cuando recibe por email la factura, comprueba que algún dato no es correcto, puede enviar una solicitud de modificación a través de nuestro formulario y nuestro equipo se pondrá en contacto con usted para solucionarlo.
26. ¿Puedo pagar mis facturas directamente de la web?
No, el método de pago a utilizar es el detallado en el apartado Mi perfil.
Sobre marketing
29. How can I stay up to date with the latest news?
To stay up to date with our new products and news, simply sign up for our newsletter located in the footer of the page.
30. Can I unsubscribe from the Newsletter at any time?
Of course! Just click the "Unsubscribe" option at the bottom of the newsletters you receive.
29. ¿Cómo puedo obtener alguna de las imágenes de marca?
Usted puede descargarse las imágenes de campaña, material para redes sociales y logos visitando el apartado de Marketing que encontrará en el menú superior de la web. Si la imagen que busca no estuviese disponible para descarga, puede ponerse en contacto con nuestro departamento de Marketing a través de este email trademarketing@offview.com.
30. Deseo hacer un escaparate especial de alguna de nuestras marcas ¿cómo puedo hacerlo?
Póngase en contacto con nuestro departamento de Marketing enviando un mail a trademarketing@offview.com con una foto del escaparate desde el exterior y las medidas en cm (ancho x alto). Nuestro equipo verificará la posibilidad de realizar algún tipo de publicidad personalizada de acuerdo con los requerimientos de su óptica.
About returns
31. Are there any shipping costs for the return?
No. If you don't like the product and decide to return it, the return will be free.
32. What should I do if I receive the wrong item?
If, due to an error, you receive an item you didn't order, please contact our Customer Experience team by emailing hello@gigistudios.com or filling out this [form](#contactform) and request a refund. You must return the item within 15 days of receiving it, and we will replace it at no additional cost.
About warranties
43. What warranty do our products have?
We offer a 36-month warranty from the date of receipt of your order, covering any manufacturing defects that may be beyond our control.
44. How can I proceed with a repair?
Please remember that only items purchased on our website can be repaired at our headquarters. If you purchased your glasses at an optician, you must go there to file a claim.
If your glasses need repair, follow these steps:
1. Identify the warranty period for your glasses:
A) If your glasses have a manufacturing defect and are within the first month of receiving them, our Customer Experience team will collect them free of charge and replace them with a new pair. To proceed, please access the [Warranty Information](#contactform), detailing the problem and attaching a photo of the defect.
B) If your glasses have a manufacturing defect between 2 and 36 months after receiving them, you must send them to our central office at GIGI STUDIOS – C/ Bosc Tancat – Nave 4- 08290 Cerdanyola del Vallès – Barcelona – Spain. Once we have verified that it is a manufacturing defect, our Technical Service will arrange the repair free of charge. To proceed, access the [About Warranty](#contactform) form, detailing the problem and attaching a photo of the defect.
C) If your glasses have been damaged in an accident, misused, or have exceeded the 36-month warranty period, you can send them to our headquarters at GIGI STUDIOS – C/ Bosc Tancat – Nave 4 – 08290 Cerdanyola del Vallès – Barcelona – Spain. Our Technical Service will send you a quote for your acceptance and payment. To proceed, access the [About Warranty](#contactform) form detailing the problem.
2. Once we receive your form, we will authorize the repair via email and assign you a repair number. The item you send us must have this repair number to be processed. Items received without this number may experience delays or be returned to the sender.
3. Package your product well to prevent damage during shipping. Write the Repair Number on the outside of the package and include a copy of the repair form inside.
4. Once the glasses are received at our headquarters, you will receive a confirmation email. If your glasses have a manufacturing defect and are under warranty, they will be repaired free of charge. Otherwise, you will receive an email with a quote for your acceptance and payment.
45. Can I go to a physical store for a repair?
If your glasses were purchased through this website and are within the warranty period, we advise you to send the product to our headquarters to ensure your glasses are repaired free of charge. If your glasses are out of warranty or have been in an accident, you can visit a nearby authorized optician by consulting our [Store Locator].
46. How long will it take to repair my glasses?
As soon as we receive your package at our headquarters, we will repair your glasses within 48 hours and send them back to you.
37. ¿En el caso de necesitar una montura completa en sustitución de una defectuosa, tengo que devolverla?
Puede solicitar una montura completa en sustitución de una defectuosa a través del apartado GARANTÍA. Para solicitar una gafa completa en garantía, deberá proporcionar el defecto de fabricación de la gafa y será necesaria la devolución de la montura defectuosa para nuestros análisis de calidad antes de que se cumpla el plazo de 30 días. En el caso de países de fuera de la UE, será suficiente la fotografía del defecto que habrá subido directamente a la web durante el proceso de solicitud de una garantía.
38. ¿Cómo puedo saber si un artículo está en garantía?
OFFVIEW garantiza un período de garantía de 36 meses desde la fecha de factura a la óptica. Si no dispone de la fecha, puede cursar el pedido de garantía a través de la web y podrá ver si su gafa está todavía en garantía según el precio que le aparezca al finalizar la compra. Si el precio que le aparece son 0€ o 6€, significa que su gafa está dentro del período de 36 meses, con lo que sigue en garantía. Si por el contrario el precio es otro, significará que su gafa ya no está en garantía. En este caso, el sistema le dejará cursar el pedido, pero el envío estará sujeto a disponibilidad.
39. ¿En qué plazo de tiempo se enviará mi garantía?
Sabemos que cuando uno de nuestros clientes solicita un recambio necesita recibirlo con urgencia. Por ello, nuestro equipo se compromete a enviar los recambios dentro de un plazo de 24h desde el momento de la recepción del pedido. Además, todos los pedidos de recambios solicitado antes de las 13h a través de la web serán enviados el mismo día.
40. ¿Tengo que pagar gastos de transporte si solicito una garantía?
Nuestra política de garantía cubre los gastos de transporte dentro de su período de garantía. Puede ampliar información consultando nuestra Política de Garantía.
41. ¿Si necesito un recambio dentro del primer año por un mal uso de la gafa, se me cobrará?
No, nuestra política de garantía contempla el servicio de recambios sin ningún coste durante el primer año ya sea por un defecto de fabricación o por un mal uso que pueda sufrir la gafa.
42. Si no recuerdo el número de lote ¿puedo solicitar recambios igualmente?
El número de lote viene siempre indicado en la varilla, sin embargo, si usted no tiene la gafa y no dispone del número de lote, puede solicitar igualmente una garantía. Cabe la posibilidad que nuestro Client Experience le solicite este número obligatorio en algún modelo concreto de gafa.
43. ¿La garantía contempla el tiempo que tengo la gafa en stock en mi óptica?
La legislación contempla 30 meses de garantía para todos los fabricantes de gafas, sin embargo, OFFVIEW, ofrece un período de 6 meses adicionales para cubrir el tiempo que pueda tener la gafa en stock. Por ello para nuestro período de garantía contamos siempre 30 meses.
44. ¿Puedo obtener recambios de un artículo fuera del período de garantía?
Puede cursar la solicitud de un recambio fuera de garantía a través del apartado GARANTÍA. El pedido será recibido en nuestra central de igual forma que si fuese una garantía. Sin embargo, OFFVIEW no puede garantizar la disponibilidad de recambios después del período de garantía. Encontrará los precios de recambios fuera de garantía consultando nuestra Política de Garantías.