All our products meet the strictest quality requirements in accordance with current European Standards.

Your glasses are covered by a 36-month warranty from the date of purchase, covering any manufacturing defect that may have escaped our control.

If a manufacturing defect appears within 36 months of the date of purchase, we will repair your glasses free of charge.

For any damage, misuse or accident that may occur, our Technical Service is at your disposal and will repair your glasses within 48 hours.

To request a repair, please fill in the following form and our Customer Service team will contact you and take care of everything.

Please remember that only items purchased on our website can be repaired at our headquarters. If you bought your glasses from an optician, please contact them to make the relevant claim.

Identify the warranty period your glasses are in:

A. If your glasses have a manufacturing defect and are within the first month of purchase, our Client Experience team will collect them free of charge and replace them with a new pair.

B. If your glasses have a manufacturing defect between 2 and 36 months after purchase, send an email to hello@gigistudios.com describing the problem and attaching a photo of the defect. Once the defect has been verified, you can send the glasses to our headquarters and our Technical Service will repair them free of charge.

GIGI Studios

Av. Vía Augusta 71-73 (2nd floor)

Sant Cugat del Vallès.

08174 Barcelona.

C) If your glasses have suffered an accident or misuse, or are beyond the 36-month warranty, send an email to hello@gigistudios.com describing the problem and attaching a photo of the defect. Once we receive your email, we will authorise the repair by assigning you a repair number, and you can then send the glasses to our headquarters. Pack your product carefully to prevent damage during transport. Write the Repair Number on the outside of the package and include a copy of the repair form inside.

The item you send us must have this repair number in order to be processed. Items received without this number may be delayed or returned to the sender.

Once we receive the glasses at our headquarters, you will receive an email with a quote for your approval and payment.

GIGI Studios

Av. Vía Augusta 71-73 (2nd floor)

Sant Cugat del Vallès.

08174 Barcelona.

If you are an optician and a GIGI Studios customer, you can access your private area to manage a warranty through our website. In the “Warranty” section, we will guide you through the process and explain all the steps you need to follow to send us your request.