FAQs – OFFVIEW

3. How can I find a specific item?

Our items are categorized into different search categories: collection, gender, style, shape, material, size, color, and lenses. Access the category you're interested in using the category filter. If you know the name or reference of the item, you can also use the search bar by entering it directly.

4. What kind of materials do we use?

We work with the best suppliers in each specific area, who provide us with materials from Italy, Germany, and Japan. The materials used in our glasses are natural acetate, stainless steel, titanium, and beta-titanium.

5. What type of components do OFFVIEW glasses have?

The hinges and rod cores are manufactured in Italy by Comotec, the leading company in the sector.

6. What type of lenses do we use in our Sun collection?

All lenses are made of the highest quality CR39, guaranteeing crystal-clear vision and high UV protection. Many of our models are polarized, as indicated on the product page. To find them, browse the Lenses category and use the Polarized or Non-Polarized filter that appears in the dropdown menu.

7. What category are our sunglasses?

Our sunglasses are category 3 and 4, ideal for environments with high exposure to sunlight and superior protection against UV radiation, reducing glare.

8. What treatments do our sunglasses include?

All our lenses incorporate the best treatments: Anti-reflective, Hard coating, Oleophobic and some of our lenses are polarized.

9. How can I know if the lenses of a frame can be prescription lenses?

All our frames and sunglasses are designed to be fitted with prescription lenses.

10. How can I know the measurements of a pair of glasses?

The measurements of each pair of glasses are indicated in the Product Measurements section of the product data sheet for each pair of glasses.

11. How do I place an order?

Following these instructions:

1. Use the search bar or filter to find the glasses you need.

2. Click on the “Add to cart” button.

3. Add as many units of the same model to your cart using the + and - buttons.

4. Verify that your shipping information is correct and complete your purchase.

12. How do I know if my order has been successfully processed?

Once the purchase process is complete, you will receive an order confirmation. From this point on, our Logistics and Customer Experience department will handle your order. If you do not receive the confirmation email, you can contact us using this form.

13. Can I modify or cancel my order once it has been placed?

You can modify or cancel your order as long as you haven't received the shipping confirmation email from our warehouse. Once your order has left our facilities, no changes or cancellations can be made.

14. How can I make a modification/cancellation?

You can make any changes or cancellations through your account form, specifying the order number and the items you wish to cancel or modify. Once we verify that your order has not yet left our facilities, it can be canceled or modified by our Customer Experience team.

15. How can I check the status of my current orders?

You will find details of any open orders you have with OFFVIEW in the Account section, under Orders. There you will find the order details and its current status.

16. I need to change my delivery address, how can I do that?

If you need to modify any information related to your shipping address, you can do so using the following form . Specify the fields you wish to modify, and our Customer Experience department will update them in your customer file.

17. How long will it take for my order to be shipped?

Our logistics department processes orders during its business hours, from 6:00 AM to 10:00 PM. If the items in your order are in stock, the order will be prepared and shipped within a maximum of 2 business days.

18. How will I know when my order has shipped?

Once your order has left our facilities, you will receive a dispatch confirmation email with your tracking link.

19. I received confirmation of my order shipment days ago, but I haven't received the package. Who should I contact?

Shipping transit times may vary depending on the shipping country. You can check estimated transit times in our Shipping section. Within the Account section, under Orders, you can view the details of each order with a link to track your order.

20. Does my order have shipping costs?

Our shipping terms depend on your order's destination country and segment. You can check our shipping terms by accessing the Shipping section, where you'll find detailed information on this topic.

21. I need to change the tax information for my optician. How do I do it?

To change the TVA (Tax Identification Number) or billing address associated with your account, you must complete the following form detailing the new information so that our Client Experience team can modify it directly from the Central page.

22. How can I check my payment method?

You can access the "Your Account" section directly in My Profile. The payment method shown is the one you agreed upon with your agent.

23. Can I change the bank details of my account?

No bank details can be changed directly from this website. To change your direct debit account, you can contact our Client Experience department using this form and requesting that the Head Office change the details on your card.

24. I can't find my invoice, can I download it?

All our invoices are sent by email after your order is shipped. If you need a copy, please request it using this form .

25. My invoice is incorrect, what can I do?

If you find any information incorrect when you receive your invoice by email, you can submit a modification request using our form , and our team will contact you to resolve the issue.

26. Can I pay my bills directly from the website?

No, the payment method to use is the one detailed in the My Profile section.

27. How can I stay up to date with news and events?

To stay up to date with our news, you can sign up for our newsletter at the bottom of this website.

28. Why doesn't my business appear in the Store Locator?

If your business does not appear in our Store Locator, it may be because they don't meet our minimum annual consumption requirement to appear on our brand's store map. However, you can submit a query using the form , and we'll verify the reason for your lack of visibility.

29. How can I get some of the brand images?

You can download campaign images, social media materials, and logos by visiting the Marketing section in the website's top menu. If the image you're looking for isn't available for download, please contact our Marketing department at trademarketing@offview.com.

30. I want to create a special showcase for one of our brands. How can I do this?

Please contact our Marketing department by sending an email to trademarketing@offview.com with an exterior photo of your window display and the dimensions in cm (width x height). Our team will review the possibility of creating customized advertising tailored to your store's needs.

33. What should I do if I receive a defective item?

OFFVIEW guarantees the quality of all its products. If, despite this, you receive an item with a defect, you can request a warranty through the WARRANTIES section. For more information on our warranty policy, see WARRANTY .

34. What warranties do OFFVIEW products have?

Our warranty is valid for 36 months from the invoice date. If you are a Gold or Diamond member, you receive an additional year of warranty. For more information, please consult our WARRANTY policy.

35. Can I order spare parts from the website?

Yes! We've made it easy to request warranty claims through a detailed, convenient, and user-friendly process. To request replacement parts through this website, you can access the WARRANTY section located in the top menu.

36. Do I need to return defective parts?

No, our service includes a warranty from the first day up to 36 months after the invoice date to the optician without the need to return the defective parts to us for verification.

37. If I need a complete mount to replace a defective one, do I have to return it?

You can request a complete replacement frame for a defective one through the WARRANTY section. To request a complete frame replacement under warranty, you must provide details of the manufacturing defect and return the defective frame for our quality control analysis within 30 days. For countries outside the EU, a photograph of the defect, which you will have uploaded directly to the website during the warranty claim process, will suffice.

38. How can I tell if an item is under warranty?

OFFVIEW guarantees a 36-month warranty period from the invoice date to the optician. If you don't have the invoice date, you can place a warranty claim through the website and check if your glasses are still under warranty based on the price displayed at checkout. If the price shown is €0 or €6, your glasses are within the 36-month period and are still under warranty. If the price is different, your glasses are no longer under warranty. In this case, the system will allow you to place the order, but shipping will be subject to availability.

39. How long will it take for my warranty to be shipped?

We understand that when one of our customers requests a replacement part, they need it urgently. Therefore, our team is committed to shipping replacement parts within 24 hours of receiving the order. Furthermore, all replacement part orders placed through our website before 1 p.m. will be shipped the same day.

40. Do I have to pay shipping costs if I request a warranty?

Our warranty policy covers shipping costs within the warranty period. For more information, please refer to our Warranty Policy .

41. If I need a replacement within the first year due to misuse of the glasses, will I be charged?

No, our warranty policy includes free replacement service for the first year, whether due to a manufacturing defect or misuse of the glasses.

42. If I don't remember the batch number, can I still request replacement parts?

The batch number is always indicated on the temple; however, if you don't have the glasses and the batch number, you can still request a warranty. Our Customer Experience team may request this mandatory number for certain models of glasses.

43. Does the warranty cover the time I have the glasses in stock at my optician?

The law stipulates a 30-month warranty for all eyewear manufacturers; however, OFFVIEW offers an additional 6-month period to cover the time the glasses may be in stock. Therefore, our warranty period is always 30 months.

44. Can I get replacement parts for an item outside the warranty period?

You can request an out-of-warranty replacement part through the WARRANTY section. The order will be received at our headquarters in the same manner as if it were a warranty replacement. However, OFFVIEW cannot guarantee the availability of replacement parts after the warranty period. You can find the prices for out-of-warranty replacement parts by consulting our Warranty Policy.

ABBEY 6607/2

ACID 6940/1

ADALIS 8110/1

ALAIA 6688/0

ALBA 6445/6

ALBERTA 6828/6

ALESSIA 6923/2

ALEGRIA 8117/0

ALEX 8133/1

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