SHIPPING

We will ship the available items in your order within two working days.

Shipping is free of charge for orders over €100 within mainland Spain, €150 for shipments to EU countries and €180 for countries that require customs clearance.

If your order does not reach these minimums, shipping costs will be charged according to the following table:

- Spain and Portugal: €7 (Andorra and Canary Islands €12)

- European Union countries: €10

- Non-EU countries: €20

- UK: 15 GBP

- USA: $30

- Canada: $30

- Puerto Rico: $35

- French overseas territories (DOM-TOM): €40

For all other countries, our Client Experience team will find the best rate for your shipment.

Silver, Gold and Diamond segment customers benefit from free shipping on all orders, with no minimum order.

We will add to your order any back-ordered items that are available at the time of dispatch.

Delivery times depend on the destination country. Estimated delivery times:

- Spain: 2 working days.

- EU countries: 4 working days.

- Non-EU Europe: 5-7 working days, depending on how long customs clearance takes.

As soon as your order has left our warehouse, you will receive an email with the delivery note and the shipment tracking link. You can also check your private area by going to Orders and using the tracking link in the order details.

The invoice for your shipment will also be sent by email.

RETURNS

All returns must be authorised in advance by your sales agent or by our Client Experience department; otherwise they will be refused on arrival at our headquarters.

Return shipping costs are borne by the customer, except in specific cases.

If there is an error in an order caused by incorrect handling, you must request the return using the form in your account.

Only in cases where return costs are borne by OFFVIEW will our Client Experience team contact you to send a return label, which must be attached to the package being returned.

OFFVIEW will process the credit once the package has been received at our headquarters and it has been verified that the contents are in the same condition as when they were shipped.