WARRANTY POLICY

Our glasses are covered by a 36-month warranty from the date of our invoice to the optician, guaranteeing the quality and durability of all frames. We offer fast, 100% warranty solutions with precise spare parts.

All spare parts are dispatched within a maximum of 24 hours with no additional shipping charges. Online warranty orders received before 1:00 pm are shipped the same day, with rare exceptions.

Throughout the warranty period, 1 temple is always supplied free of charge (€0).

During the first 12 months of the warranty, all spare parts except complete frames are supplied free of charge, regardless of whether the issue is a manufacturing defect or misuse.

From month 12 until the end of the warranty period, the price is €6 for the front and €6 for a pair of temples as a contribution to shipping costs.

There is no need to return any defective part.

Price table:

From invoice date	<12 months	12 to 36 months	>36 months
Temple	€0	€0	€15
Pair of temples	€0	€6 (shipping included)	€25
Front	€0	€6 (shipping included)	€35

Outside the warranty period, spare parts are subject to availability.

Our Silver, Gold and Diamond segment customers receive all spare parts free of charge throughout the warranty period.

In addition, our top-segment customers, Gold and Diamond, benefit from a 1-year extended warranty, provided the spare part is available for shipping.

Complete frame under warranty:

A complete pair of glasses can only be requested in the case of a manufacturing defect.

The defective glasses must be returned to our headquarters within 30 days to avoid being invoiced at their list price.

You must send a photograph clearly showing the defect; there is no need to send us the defective glasses.

During the warranty request process, you can upload the image of the defect.

OFFVIEW reserves the right to invoice the glasses if the defect is not a manufacturing defect.